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| Mission & Responsibilities |
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The Solvay Chemicals International Channel Management is a logical progression of combining the Distribution Marketing Unit with the e-business management unit.
The Channel Management team will provide Solvay Chemicals International with all possible ways of gaining access to the market. Within this Multi-Channel Management we serve our customers by :
- direct contact through our sales& marketing teams organized by Business Units and this is the prime contact
- or by supporting our Sales & Marketing teams through several e-channels, like :
www.solvay4me, the main window into our ERP for all our customers
www.esolion.com, a new direct sales channel to small customers
or
- indirect contact through traditional distributors, serving the small customer segment on our behalf.
Who are we?
We are a small team within the Solvay Chemicals Sector that are dedicated to the Multi-Channel sales management of our chemical products
Mission
Focusing on customer satisfaction, Solvay has defined its mission as,
'To provide quality and cost effective chemicals, pharmaceuticals and related products and services, and in turn, to ensure that the quality of life of an increasing number of human beings is improved'.
In line with Solvay’s mission, channel management has defined its own mission:
- To define, apply and coordinate on a worldwide basis, a multi-channel communication approach that will adapt to fulfil various 'product' strategies as defined by the Strategic Business Units, taking advantage of existing synergies between the different chemicals in our range.
- To improve the service we provide to our end customers.
Responsibilities
- To define, review and adjust the general policy of the distribution channel.
- To define terms of partnership and collaboration.
- To draft and conclude contracts.
- To monitor contract fulfilment.
- To assure legal compliance with international competition laws
- To analyze and to optimize the Chemical Sectors distribution channel.
- To promote and guide customers to the most suitable sales channel to meet their needs
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